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Complaint Procedure

We always aim to provide a high standard of care in all our services.


Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services it is important that you let us know.


If a complaint alerts us to possible abuse or neglect we will tell the Council’s adult safeguarding team. The safeguarding team will decide how to investigate and monitor outcomes.

Below are the documents for;

  • Complaints Policy & Procedure (Word Document)

  • Complaints procedure leaflet Englands (PDF)

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